Returns & Exchanges

At OMTech, we stand behind the precision and quality of our laser engraving equipment. If you are not completely satisfied with your purchase, you can return your item within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team through our online portal with your order number and a brief explanation for the return.

• 2.
  Receive Authorization

  Once reviewed, we will issue a Return Merchandise Authorization (RMA) number and provide specific shipping instructions for your machinery.

• 3.
  Secure Packaging

  Pack the item in its original industrial crates or packaging, ensuring all components and accessories are included to avoid restocking fees.

• 4.
  Inspection and Refund

  After our technicians inspect the unit for functionality and condition, we will process your refund to the original payment method within 7-10 business days.